Refund Policy
Conditions for requesting a refund for Spartak Lab digital access, including timeline and processing details.
Last updated:
We provide a 14-day refund window so you can validate whether the course matches your goals.
This policy applies to confirmed payments for digital access to Spartak Lab materials.
1. 14-day full refund window
You can request a full refund within 14 calendar days after a successful payment.
2. Eligibility criteria
- The request is submitted within 14 calendar days.
- The payment can be verified by order or transaction details.
- The request is submitted by the payer or legitimate access recipient.
3. How to request a refund
Submit a support request and include your purchase email, payment date, and subscription/transaction ID when available.
4. Processing timeline
Initial review is typically completed within 1-3 business days.
Final settlement timing depends on the payment provider and banking/network rails.
5. Refund method and currency
Refunds are issued through the original payment channel in the currency/equivalent supported by that provider.
6. Access revocation after refund
After a successful refund, access to paid materials and related services may be revoked.
7. Abuse and fraud exceptions
Refunds may be denied in cases of confirmed abuse, fraud, or Terms of Service violations.
8. Chargeback handling
For bank/card/processor disputes, the corresponding provider dispute process takes precedence.
For faster resolution, contact support before opening a formal chargeback when possible.
9. Policy updates
This policy may be updated when payment flows or legal requirements change.
The latest version is published on this page.
Refund support contacts
Refund requests are handled through official Spartak Lab support channels.